FAQ - the answers to the most frequently asked questions

For a smooth payment process you have the possibility to connect your PayPal account in your account settings (PayPal billing agreement). Alternatively, you can also pay with a credit or debit card from VISA or MasterCard.

Yes, in case you have a MasterCard or VISA debit card that has an expiry date and a security code. Please note that we do not accept Maestro Debit cards.

We accept direct payments only with VISA or MasterCard. Alternatively, you can deposit an American Express card with PayPal and pay via PayPal payment agreement.

When you pay with your credit card in a shop you confirm your identity by signing the receipt and showing your ID. Since this is not possible for online payments, credit card issuers have introduced “3-D Secure” as an additional security layer (called SecureCode by MasterCard and "Verified by Visa" by Visa). This is an additional safety measure, which requires you to enter a secret that is only known to you in order to prevent unauthorised payments.

Unfortunately, what to check and how to check is up to each card issuing bank: Some banks send a text message with a transaction number or offer special mobile applications, other banks provide TAN generators or cards or use a password that you chose when making your first credit card payment on the Internet. For that reason, we cannot help you when you encounter problems with your credit card payment. We suggest to get in touch with your bank in order to understand how to complete your online payment.

We will send your customers the tickets as soon as possible and on time.

Unfortunately, postal shipping of tickets is not possible. Your customers will receive the tickets as a PDF file attached to an email which they can print by themselves.

Almost all of our partners accept electronic tickets on the smartphone if you arrive not too late (it usually takes a bit longer to check a ticket on the smartphone than a printed ticket). However, a few of our partners require a printed ticket. If so, we will explicitly mention this in the ticket email.

It is required that your customers show the tickets for all (!) participants either on the smartphone or printed before the tour or activity starts – without a ticket participation is not possible!

Usually children’s prices apply from 4 to 12 years. Depending on the offer, there are different age limits, from which on you need to pay for children. The age limit can usually be found directly when choosing the tickets, for which age group which ticket prices apply, or in the detailed description / the important information of the offer. If you bring babies or toddlers, for which no ticket needs to be paid according to the price age limits, please inform us about that in the comments field at the end of the booking process, so we can also reserve a free place for the baby. 

If you want to book an activity for i.e. 5 persons, you can just click on the small plus next to the prices 5 times to choose the number of 5 tickets. Please pay attention to how the prices are indicated: If the price is stated as “per person”, you will need to buy a ticket for each person, if the price is stated as i.e. “for 2 persons”, the price already applies for 2 persons and you only need to buy one ticket.

Every boat has a maximum number of licensed / legally allowed passengers, no matter which age they are. If you charter the boat exclusively, only you and your guests will be on board – but the price for the boat is always the same, since it will be available only for you for the booked duration, no matter if you come alone to the boat or with five friends. This is why you only need to buy one ticket for reserving one boat. How many people you’ll bring along is entirely up to you (as long as you do not bring more than the maximum number of passengers). If you already know how many passengers will be coming along, please let us know in the comments field at the end of the booking process. This will help us prepare for your trip even better.

You and your customers will find a copy of our General Terms and Conditions including the terms of cancellation in the first purchase confirmation email. Your customers may cancel up to 5 days upfront without any penalties and receive 100% of the paid amount as a refund. If they want to cancel less than 5 days upfront the booked date, a refund is not possible since the places were explicitly booked and reserved.

If the weather conditions make it impossible to conduct the activity, the activity will be moved to the next possible day or (in case your customers are not on site anymore) fully refunded. Eventually, the decision if the activity will be taking place or not, is up to our tour partners, who usually inform us one day upfront of upcoming, bad weather.

You can find the information about the approximate duration of the activity directly in the particular offer.

You can buy a gift voucher either directly with a date, in case your customer already knows it, or you buy it without a date and click on “This is a present” next to the calendar. Like this an individual greeting can be added, which will appear with a ribbon on the ticket. Afterwards, your customers will receive the ticket via email as a PDF attachment, so that they can immediately print it out and give it away. The presentee needs to get back to us in good time in advance with his / her desired date, so we can reserve the given away activity for him / her. Afterwards, the presentee receives an email from us with the exact meeting point and –time for the activity.

We always recommend choosing a date as early as possible, so we can reserve the desired date. Usually, approx. 1-2 weeks upfront is enough.

You can find the prices directly below the pictures and the short description. You can book the tickets by clicking on the small “+” next to the price for choosing the desired number of tickets.

Yes, because if you charter a boat, your or your customers determine who comes on board with them or not. Every boat has a maximum number of passengers, to which you have to pay attention – but except your customers (and, if necessary, the skipper, if you rent a boat with skipper), only your own guests will be aboard. This is why exclusive charter is also a bit more expensive than public boat tours, but in exchange, you’ll have the boat entirely for your customers and you or they can decide, where to go and when and where to anchor.

If you booked a tour with a sail boat or a catamaran the skipper will usually try to sail as much as possible only by wind in order to enjoy the unique and quiet gliding over the water. However, for this you’ll need the force of the nature: Wind and waves determine, in which direction can be sailed generally, which is why the final route is usually determined when the boat left the sheltered harbour and the skipper can assess the current weather conditions out at sea. But no matter if you sail in one or the other direction – the skippers know their area perfectly and will take you to the most beautiful beaches and bays of the region.

Unfortunately not. A large part of holidaymakers enjoys quite rightly the extensive sleeping and partying in their holidays, but sadly many of them don’t show up the next morning to the boat tour, although they’ve been promising it faithfully – and if we would have reserved the places for them, the tour provider would be stuck with the costs. You surely understand why we generally cannot make any reservations unless you have been booking bindingly over our website.

Public tours are usually running according to strict schedules to make planning easier for everybody. Private tours may be adapted individually to your desired times and routes – but please be aware that private tours are always a bit more expensive than public tours due to their exclusivity. If you want to do a private tour, you can get back to us with the details of your desired tour at service@sunbonoo.com.

No, for watercrafts like boats and jetskis, the specification of a “licence” is referring to the boating licence. There are also boats and jetskis you can navigate without any licence: For licence-free boats, the approved number of places is usually limited to maximum 4 passengers, also you have to stay close to the coastline (therefore you cannot i.e. navigate from Mallorca to Ibiza with them). Jetskis can be driven without a licence, if you’re driving them in a circumscribed area, so no other boats can cross your way, or if you’re accompanied by a professional guide, i.e. at a jetski tour. You can find the information, if a licence is necessary, directly in the particular offer. At chartering boats with licence, you usually have the opportunity to add a skipper, so you don’t need to bring neither a licence nor the deposit.

After booking, your customers will receive the exact meeting point as well as the contact data of the tour operator in the second email with the tickets. The contact data can also be found in the right corner of the ticket. For questions about the booked activity, your customers can directly get in touch with the tour operator. For questions about the booking process they can get in touch with us, either telephone, contact form or email – one message is enough and we will get back to them as soon as possible, in most cases within 24 hours.

Please have a look at the Google Maps link we’ve sent to your customers in the ticket email. Especially on the Balearic Islands, house numbers and street names are not always indicated consistently, since on both official languages Spanish and Catalan, they’re partly labelled differently. With the Google Maps link, we marked the exact meeting point.

Since we explicitly point out to be on the meeting point on time in the ticket email, a claim for refund or compensation is not possible. We can try, as the case may be, to move their tour to the next possible date, whereas this depends on the short-dated availability and goodwill of our tour partners – after all, they were at the stated day and the stated time at the pick-up point and saved the places for your customers.

Please ask your customers to directly get in touch with the tour organiser. They can find the contact data on the bottom right of the ticket as well as in the ticket email.

sunbonoo is a booking portal that enables you to easily and quickly book your holiday activities. We work with a large network of partners who conduct the tours and activities with you on site. Since many of these partners still don’t have a reservation system and work with paper flyers, we made it our business to uniformly display the variety of different offers on our platform and like this enable you to book various activities comfortably online.

No matter if English, German or Spanish – all sunbonoo team members speak at least two of these languages. For all tours and activities, the languages spoken are mentioned in the particular offer. The languages spoken may vary depending on the particular tour guides on each tour. In case of doubt, please ask us.

Our office is staffed from 09:00 am till 10:00 pm on weekdays and during the high season on the weekends, too. You can reach us either via live chat, telephone, email or contact form – one message to us, no matter via which cannel, is enough. For questions about already booked activities you may want to get in touch directly with the tour partner whose contact data can be found in the red box in the ticket email and at the bottom right of your ticket.